1. About these terms
These terms apply to use of the website operated by The Diamond Practice Pty Ltd (ABN 34 700 613 841), trading as The Diamond Practice. By continuing to use the website, you agree to these terms. If you do not agree, please discontinue use.
These website terms are separate from the consent, fee, cancellation and service arrangements that may apply to an appointment or assessment. Any professional-service terms provided directly to a client will govern those services.
2. General information only
The website provides general information about Dr Keri Diamond and the services offered by The Diamond Practice. It is not medical, psychological, neuropsychological or legal advice and is not a substitute for assessment, diagnosis or treatment by an appropriately qualified professional.
Information should not be relied upon to make decisions about a particular person’s health, treatment, capacity or legal rights.
3. No professional relationship
Viewing the website, making an enquiry or sending an email does not create a psychologist-client relationship and does not mean that the Practice has accepted a referral. A professional relationship begins only when an appointment or service has been accepted and the applicable consent and service arrangements have been completed.
Please do not send unsolicited clinical records or highly sensitive information by ordinary email. If documents are required, the Practice will advise how they should be provided.
4. Emergencies and urgent assistance
The Diamond Practice is not an emergency or crisis service, and website and email enquiries are not monitored continuously.
If there is immediate danger or a medical emergency, call 000. For crisis support, contact Lifeline on 13 11 14 or another appropriate emergency or crisis service.
5. Accuracy and availability
We take reasonable care to keep website information accurate and current. However, services, availability, fees, funding arrangements, external resources and professional requirements may change. Information is provided without a guarantee that it is complete, current or suitable for every purpose.
We may update, suspend or withdraw website content without notice. We do not guarantee uninterrupted or error-free access to the website.
6. External links and services
The website contains links to external organisations and services, including professional bodies, government information and Google Maps. These links are provided for convenience and do not mean that The Diamond Practice controls, endorses or accepts responsibility for external content, availability, security or privacy practices.
You should review the terms and privacy policies of any external website you use.
7. Intellectual property
Unless otherwise stated, the website design, text, branding and original content are owned by or licensed to The Diamond Practice. You may view and print reasonable extracts for personal, non-commercial use. Content must not otherwise be copied, altered, republished or commercially used without prior written permission.
Third-party names, marks and logos remain the property of their respective owners and are used only to identify the relevant registration, membership or provider status.
8. Responsibility and consumer rights
To the extent permitted by law, The Diamond Practice is not responsible for loss arising solely from reliance on general website content, inability to access the website, or the content or operation of an external website.
Nothing in these terms excludes, restricts or modifies a right, guarantee or remedy that cannot lawfully be excluded, including under the Australian Consumer Law. These terms do not limit the professional obligations that apply when clinical services are provided.
9. Privacy
Personal and health information is handled in accordance with our Privacy Policy. Please read that policy before providing personal information through email or another communication channel.
10. Governing law and changes
These terms are governed by the laws of New South Wales, Australia. We may update them from time to time. The current version and its effective date will be published on this page.